Privacy Policy

This Privacy Policy ("Policy") explains how personal information is collected, used, stored, and disclosed by NaijaSpora ("we," "us," or "our"). This Policy applies to our website, mobile applications, and all related services, tools, and platforms (collectively, the "Services"), regardless of how you access or use them. This Privacy Policy is part of our Terms of Service; by accessing or using NaijaSpora's Services, website, or content, you agree to this Privacy Policy and our Terms of Service.

This policy applies to your use of our Services through any device — desktop, laptop, mobile phone, tablet, or other internet-enabled device (each, a "Device").

INFORMATION WE COLLECT

a. Information You Provide to Us

To gain full access to NaijaSpora's Services, such as agent verification, visa guidance, or travel loan applications, you must create a NaijaSpora account. When you register or interact with us, we collect the following Personal Information that you voluntarily provide:

• Full name, email address, phone number, and postal address
• Identity information such as date of birth, nationality, and government-issued ID (e.g. NIN, passport, driver's license)
• Educational or professional details (e.g. school records, employment details, or visa documents)
• Financial information (e.g. bank details, transaction references, or proof of funds)
• Uploaded documents for agent verification or visa preparation
• Any information shared when you contact our support team, fill out a form, or engage in our community features

In some cases, especially when we are required to comply with financial or travel regulations, we may request additional documentation, such as:

• Copies of your identification documents
• Proof of residence or income statements
• Other documents necessary for compliance, risk checks, or fraud prevention

We may also collect information automatically through cookies, pixels, and tracking technologies to personalize your experience, analyze service performance, and maintain platform security.

b. Personal Information We May Collect About You

We may collect, process, and store various types of personal data including:

• Identity Data: Name, date of birth, nationality, passport or ID number, and verification documents.
• Contact Data: Email address, phone number, and postal address.
• Log & Technical Data: Device information, browser type, IP address, location data, and browsing activity on our platform.
• Transactional Data: Information related to payments, subscriptions, or purchases made through our platform.
• Communication Data: Details of your interactions with our customer support, feedback forms, and surveys.
• Usage Data: How you interact with our Services — pages visited, features accessed, and time spent on the platform.
• Marketing Data: Your communication preferences, opt-in or opt-out records, and responses to campaigns.

HOW WE USE YOUR PERSONAL INFORMATION

We may use the Personal Information we collect to:

• Create and manage your NaijaSpora account
• Verify your identity for agent or travel validation
• Provide our services (including agent verification, visa assistance, travel loans, or relocation guidance)
• Communicate with you about updates, offers, and services
• Improve our Services and develop new features
• Detect, prevent, and address fraud or unauthorized activity
• Comply with applicable laws and regulatory requirements
• Conduct research and analysis to enhance user experience
• Send marketing or informational communications (where you have consented)
• Support customer service requests and resolve disputes

We only use your data in ways consistent with the purpose it was collected for or as required by law.

HOW WE SHARE YOUR PERSONAL DATA

We may share your personal data with:

• Authorized partners — such as verified migration agents, travel consultants, or educational institutions you engage with through our platform.
• Service providers — including payment processors, document verification partners, or cloud hosting providers who help us deliver our services.
• Regulatory authorities — when required by law for verification, compliance, or anti-fraud purposes.
• Affiliates and subsidiaries — that help operate NaijaSpora's Services under strict confidentiality.
• Marketing and analytics providers — to improve communication and measure campaign performance (only with your consent).

We do not sell or rent your personal information.

YOUR RIGHTS

As a NaijaSpora user, you have the following rights regarding your personal data:

• Access: Request access to your personal data held by us.
• Correction: Request correction of inaccurate or outdated information.
• Deletion: Request erasure of your data, unless we are required by law to retain it.
• Restriction: Request restriction of data processing in specific situations.
• Objection: Object to processing for marketing purposes.
• Portability: Request the transfer of your data to another platform.
• Withdrawal of Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

You can exercise any of these rights by contacting us via the details provided in the Contact Us section.

SECURITY AND STORAGE OF YOUR INFORMATION

We use advanced security measures to protect your data, including encryption, secure servers, and restricted employee access.

All NaijaSpora staff and service providers handling personal data are bound by confidentiality agreements and security protocols.

While we strive to use commercially acceptable means to protect your data, no method of online transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory obligations.

Certain information, such as compliance records or verification logs, may be retained beyond account closure for fraud prevention and legal obligations.

When no longer needed, we securely delete or anonymize personal information.

COOKIES

We use cookies to:

• Enhance your browsing experience
• Personalize content and recommendations
• Analyze website traffic and prevent fraud

Cookies do not store sensitive personal data. You can disable cookies in your browser settings, though this may affect your experience on our website.

THIRD PARTY LINKS

Our Services may include links to third-party websites or platforms. NaijaSpora is not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal data.

AGE RESTRICTION

NaijaSpora is not intended for children under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided personal data to us, please contact us immediately for deletion.

OPT-OUT RIGHTS

You may opt out of receiving promotional communications by using the unsubscribe link in our emails or contacting us directly.

However, service-related communications (e.g., account updates or verification notices) cannot be opted out of.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect new services, legal requirements, or operational changes. Any updates will be posted on this page, with the “Last Updated” date revised accordingly.

Your continued use of NaijaSpora after any changes constitutes acceptance of the revised Policy.

CONTACT US

If you have any questions, comments or concerns about this Privacy Policy, the personal information we hold on you, or you would like to exercise one of your data protection rights provided for under applicable privacy laws, you may contact us by:

• reaching out to the customer service support available on the website.
• sending an email to privacy@naijaspora.com

If you feel that we have not addressed your questions or concerns adequately, or you believe that your data protection or privacy rights have been infringed, you can complain to your local Data Protection Authority.

Last updated: October 5, 2025